Refund Policy

Last updated: 19 March 2026

At RatnaSwaad Mangoes, we stand behind the quality of our products. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Quality Guarantee

We take great pride in the quality of our mangoes. Every mango is checked for appearance and maturity before packing. We focus on consistency, integrity, and eating satisfaction.

If you receive mangoes that do not meet our quality standards, we will work with you to resolve the issue, which may include a refund or replacement.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Quality Issues: If mangoes arrive damaged, spoiled, or significantly below our quality standards
• Wrong Product: If you receive a different product than what was ordered
• Missing Items: If your order is incomplete
• Delivery Issues: If delivery fails due to our error (incorrect address provided by customer is not eligible)

How to Request a Refund

Step 1: Contact Us

Contact us via WhatsApp within 24 hours of receiving your order. Please provide:

• Your order details (date, quantity, pack type)
• Clear photos of the issue (if applicable)
• Description of the problem

Step 2: Review Process

We will review your request and may ask for additional information or photos. Our team will assess the situation and determine the appropriate resolution.

Step 3: Resolution

Based on our review, we may offer:

• Full or partial refund
• Replacement order
• Credit for future orders

Refund Timeline

Once a refund is approved:

• Refund requests are typically processed within 3-5 business days
• The refund will be issued to the original payment method
• Processing time may vary depending on your payment provider

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after receiving the order
• Mangoes that have been consumed or used
• Natural variations in size, color, or ripeness
• Delays caused by incorrect address or unavailability at delivery location
• Orders cancelled after dispatch

Return Policy

Due to the perishable nature of mangoes, we generally do not require returns. In cases where a refund is approved, we may request photos for verification. Physical returns may be requested only in specific circumstances, which will be communicated on a case-by-case basis.

Contact for Refunds

To request a refund or discuss any quality concerns:

Our Commitment

We are committed to your satisfaction. If you have any concerns about your order, please reach out to us. We will work with you to find a fair and satisfactory resolution.